TRACKING CALLS
KEEP THIS RECORD ON YOUR DESK AT ALL TIMES
After greeting the caller ask
"how did you hear about us" then record the answer with a mark like
this /, //// after 4 marks strike through, this = 5.
After adding all calls for the month divide each sum by the total to get the
percentage. Round numbers off for simplicity. Six sheets = one year
of calls.
Month January Year 2000
|
SOURCE OF CALL |
# CALLS |
% |
|
News Paper 1
|
28 |
24 % |
| News Paper 2 |
% |
|
|
Yellow Pages 1
|
23 | 20 % |
| Yellow Pages 2 | % | |
|
Referral
|
8 | 7 % |
|
Networking
|
13 | 11 % |
| Mail Out Card //// | 4 | 3 % |
| Direct Mail 1 | % | |
| Direct Mail 2 | % | |
| Saw Truck /// | 3 | 3 % |
| Trade Show 1 | % | |
|
regular customers
|
37 | 32 % |
| Mall Kiosk | % | |
| Radio | % | |
| TV | % | |
|
TOTAL NUMBER OF CALLS FOR THIS MONTH |
116 | 97 % |
Month ____________________ Year ___________________
|
SOURCE OF CALL |
# CALLS |
% |
| News Paper 1 | ||
| News Paper 2 | ||
| Yellow Pages 1 | % | |
| Yellow Pages 2 | % | |
| Referral | % | |
| Networking | % | |
| Mail Out Card | % | |
| Direct Mail 1 | % | |
| Direct Mail 2 | % | |
| Saw Truck | % | |
| Trade Show 1 | % | |
| regular customers | % | |
| Mall Kiosk | % | |
| Radio | % | |
| TV | % | |
|
TOTAL NUMBER OF CALLS FOR THIS MONTH |
% |